You tapped the login button twice and the page spun for a moment before showing a password error, even though the password was correct. That symptom usually comes from a saved autofill entry that adds a space or an outdated password, not from a locked account.

Withdrawal still pending after the request

The withdrawal shows as pending, and the balance has not changed, so the player cannot tell whether the request is queued or held. Common causes include:

• Identity verification not completed
• Bonus conditions still active on the balance
• Payment details that do not match the account name
• A request flagged for a routine security review
• An unfinished withdrawal step in the cashier

1. Open the withdrawal history and confirm the request is listed as pending, not cancelled.
2. Complete every identity verification step if the account is still unverified.
3. Play through any remaining bonus conditions before requesting again.
4. Make sure the payment details match the name on the account exactly, including middle names.
5. Check that the withdrawal amount is above the minimum the casino accepts.
6. Wait for a security review to finish; it often clears without any action from the player.
7. Avoid submitting a second request while the first one is still open.
8. Use the payment route that was used for the latest deposit when the casino asks for it.
9. Confirm that the account is not limited for a reason shown in the account menu.
10. Log out and back in to refresh the pending state in the cashier.
11. Note the exact time and reference of the request before contacting support.
12. Send a clear message to support with the reference and a short description of the problem.
13. Contact support once the request has stayed pending well beyond the normal review window, or as soon as a status message names a missing document.

Identity verification stuck or documents rejected

The verification page shows a red mark next to an uploaded file, or the status stays on review for a long time. Common causes include:

• Photos that are blurred, cropped or have glare
• A document that has expired or is not accepted for the region
• A selfie that does not clearly match the photo ID
• Files in a format that the upload tool cannot read
• A name or date that does not match the account details

1. Reopen the verification page and note which item is marked as rejected.
2. Take a new photo in daylight, without flash, and keep all four corners visible.
3. Use a document that is still valid and shows a clear photo and full name.
4. Enter the name exactly as it appears on the document, including accents.
5. Upload the file in a common image or document format.
6. For a selfie, look straight at the camera and avoid hats or heavy shadows.
7. Submit one document at a time and wait for the result before adding the next.
8. Remove old rejected files from the upload area so only the new ones remain.
9. Check the email inbox and junk folder for a message that explains the rejection.
10. Try again from a steady connection so the upload does not stop midway.
11. Keep a copy of each uploaded file for your own records.
12. Ask support to confirm which document type is needed for your situation.
13. Contact support when a document has been rejected twice for reasons that are not clear, or when the status has not moved after several upload attempts.

Deposit left the bank but no casino balance

The bank shows the payment as complete, but the casino balance has not changed and the cashier shows no new credit. Common causes include:

• The payment went to an old or incorrect account reference
• A bank-side review that is still holding the transfer
• A deposit that was cancelled before the casino confirmed it
• The amount was sent to a different casino account with a similar name
• A temporary delay between the payment provider and the casino

1. Note the exact amount, time and reference from the bank statement.
2. Refresh the cashier and check the transaction history for a pending deposit.
3. Make sure you were logged in to your own account when you started the deposit.
4. Check that the payment details used for the transfer match those shown in the cashier.
5. Wait for the bank to mark the payment as fully settled, not just authorised.
6. Do not start a second deposit while the first is still unresolved.
7. Take a screenshot of the bank record and the cashier history.
8. Message the casino support team through the site and include both screenshots.
9. Contact your bank and ask whether it can trace the payment to the receiving account.
10. If the transfer went to the wrong reference, tell support so it can be matched to your account.
11. A common mistake at https://www.leoncasino-nz.com/ is entering a username that differs from the one on the casino account, so the deposit lands in the wrong place.
12. Contact support when the bank has marked the payment as settled and the cashier still shows no sign of it.

Site or games not loading on a phone

The page opens on the phone but games stay on a loading screen, or the lobby shows blank boxes. Common causes include:

• A weak mobile signal or an unstable Wi-Fi connection
• An outdated browser or a cache full of old files
• Pop-ups or scripts blocked by a browser setting
• Too many tabs open, using up memory
• A game provider that is temporarily unavailable

1. Switch between Wi-Fi and mobile data to see whether the problem follows the network.
2. Reload the page and close other tabs to free up memory.
3. Clear the browser cache and cookies, then sign in again.
4. Allow pop-ups for the site so game windows can open.
5. Update the phone browser to the latest version available.
6. Turn off any content blocker for the site and reload the page.
7. Try a different browser to see whether the problem is tied to one of them.
8. Open a single game in a fresh tab instead of loading several at once.
9. Restart the phone, then load the lobby again.
10. Check that the phone has enough free storage for the browser to work smoothly.
11. Play on the phone browser rather than in an embedded viewer inside another app.
12. Contact support when the same game fails on two browsers and two networks.

Quick Reference

The table below groups the usual cause and the first check for each problem.

A pending withdrawal and a stuck verification often share the same root, so finishing verification first can clear both. A missing deposit is usually a reference problem, and the bank record is the strongest evidence you can send. Phone loading errors are mostly local, so a different browser and network will narrow the cause quickly. When you contact support, send the reference, the time and one screenshot per problem. Keep the same account name for every payment and every document upload. A short note of what you changed between attempts helps support follow the same path without repeating steps.

Before your next session, type your password manually instead of letting the browser fill it in, so a saved entry cannot send you back to the same error page.